The Ascott Limited is a Singapore company that has grown to be one of the leading international serviced residence owner-operators. It has over 43,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East, as well as over 26,000 units which are under development, making a total of more than 70,000 units in over 500 properties.
The company's brands include Ascott, Citadines, Somerset, Quest, The Crest Collection and lyf. Its portfolio spans more than 120 cities across over 30 countries. Ascott's properties can be found in cities including New York, London, Paris, Brussels, Berlin and Barcelona in Europe; Singapore, Bangkok, Hanoi, Kuala Lumpur, Tokyo, Seoul, Shanghai, Beijing and Hong Kong in Asia; Melbourne and Perth in Australia, Bangalore and Chennai in India as well as Dubai, Doha and Manama in the Middle East.
Open Positions:
- Bellman
- Guest Service Officer
- Executive, Human Resource
- Assistant Manager, Engineering
Ascott, a wholly owned subsidiary of CapitaLand Limited, pioneered Asia Pacific's first international-class serviced residence with the opening of The Ascott Singapore in 1984. In 2006, it established the world's first Pan-Asian serviced residence real estate investment trust, Ascott Residence Trust. Today, the company boasts over 30 years of industry track record and award-winning serviced residence brands that enjoy recognition worldwide.
BELLMAN
You are responsible for welcoming guests into the Serviced Residence and assisting guests with luggage and transport requirements as and when required, assist with loading/unloading luggage of guests to and from transportation, opening the door/Holding the door for guests, assist guests to arrange tours and transportation, provide recommendations on places of interests to visit, food etc., daily newspaper delivery to rooms, assist guests with any ad-hoc enquiries they may have, assist with site inspection/rooming arrival guest, maintaining cleanliness of bell storage and trolley, sending mails/letters, etc to guest's apartment, basic Shoe shine service and serve welcome drinks
You should have a GCE O' Level or equivalent, with good English written and spoken skills, physically fit, good team player and independent in nature, and able to work on rotating shift (including public holidays and night shift.
Interested candidates should email their resume to: hr.singapore@the-ascott.com
GUEST SERVICE OFFICER
You are responsible for the checking in and checking out of guest at the serviced residences. You will follow through guests' requests to make the guest feel 'at home' and exceed their expectation. You are the main point of contact for the guest, and coordinates the guests' request with the other departments and ensures that services are delivered promptly and efficiently.
You should have a Diploma or at least 2 years of experience in Hospitality or Customer Service related industry. We welcome individuals whom have the passion to serve and make our residents feel 'home away from home'. Ascott offers a variety of courses related to hospitality and self-developmental courses to help you grow your career in Ascott.
Interested candidates should email their resume to: hr.singapore@the-ascott.com
EXECUTIVE, HUMAN RESOURCE
You are responsible for the activities pertaining to business partnering with the line managers to help find manpower solutions for a sustainable business, being the point of contact for staff and line heads for the business that you are responsible to look after and build a strong relationship with them, handle disciplinary or any other staff issues, responsible for the update and maintenance of the staff personnel files, recruit staff for the positions you are responsible for, handle the entire recruitment chain of process from interviews, preparing offer letters for new staff, conduct reference checks for new hires and making the offer. You will also be required to provide support in recruitment, internship and employer branding activities, maintain all on-the-job training records and look into continually strengthening the training processes, actively look into compensation bench marking to stay competitive, lead the annual salary review and bonus exercise together with the Director, Human Resource for all staff and perform any other duties as and when delegated.
You should have a Degree in a relevant discipline, at least 2 years of relevant experience, good verbal and written English, excellent interpersonal skills, meticulous, high integrity, customer-orientated (internal and external), independent, resourceful, problem solver, knowledge of Employment Act and is excellent in the usage of Microsoft Excel, Word and PowerPoint.
Interested candidates should email their resume to: hr.singapore@the-ascott.com
ASSISTANT MANAGER, ENGINEERING
You are responsible for managing the daily activities of the department. Plan and organize work, communicate goals, and schedule employees to ensure proper coverage, ensuring all staff are properly trained and have tools and equipment needed to effectively carry out their respective job duties, educate/train employees on current safety issues to ensure compliance with all federal state and local laws and safety regulations, promote teamwork and quality service through daily communication and coordination with other departments, you may assist with other duties as assigned and may serve as "manager on duty" as required, maintain and repair the interior and exterior of buildings, plants and equipment, guest rooms and contents, ensure the execution and achievement of the serviced apartment preventive maintenance program goals, monitors and controls expenses within all areas of the department. Participate in the preparation of the annual departmental operating budget and finance, establish and maintain procedures to ensure the security of inventory and assets such as tools, supplies, equipment, furniture, television etc, replenish supplies and inventory in a timely and efficient manner, and to minimize waste, interprets and implements policies and procedures; evaluates staff and makes hiring and termination recommendations, work with cluster engineer and/or outside architects regarding renovations and other such projects; contact contractors for bids/ quotations and meet with appropriate construction supervisors, and responsible for determining the security requirements necessary to ensure that the serviced apartments, employees and guests are protected against any emergency crisis outlined in the Crisis Manual. Manage the relationship with a third party security firm contracted for such purposes.
You should have a Degree in a related field or at least a Technical Diploma with, at least 8 years relevant work experience with at least 3 years in the hospitality industry in a managerial position, good spoken and written English, ability to maintain and repair relevant machinery, knowledge of functions of relevant technical systems and associated equipment and operational procedures, good management and supervisory skills, and self-motivated and independent.
Interested candidates should email their resume to: hr.singapore@the-ascott.com
